The guy at the at the rental desk when I went to pick up hassled me about insurance, and let me believe that when all was finally said and done (an hour later) that the price difference didn't actually end up being much more. In summary, while the price was great, it was simply a poor experience that moving forward I will consider paying extra to be able to deal with a more reputable company.Ĭons: I was charged WAY more than the originally quoted price on the website. But remember, we picked up our vehicle AFTER the time we said we would pick it up because we couldn’t get there the night before and dropped it off on-time on the day that it was due. It’s not necessary to get into all of the details, but they charged us an additional day because they claimed we were overdue based on the original time the vehicle was picked up. One more thing…we also had an issue with them sending a text the morning of drop-off saying our vehicle was late despite the time I had established through Kayak not having arrived yet (I.e. This is no fault of Ace, but we found ourselves “stuck” at the airport due to them not having 24/7 access and our arriving just after the last Ace shuttle ran to the car pick-up site. If I had to do it again, I would have considered going with an agency that had a rental counter at the airport and that was available 24/7.
It takes an additional shuttle to get to the place of business. Also, if your plane is arriving after 9 or 10 p.m., this company does not have a check-in on-site at the airport.
#Las vegas 12 passenger van rental full
Also, I never was able to have full visibility out of the rear window due to luggage being stacked all of the way to the ceiling. The impact on our experience was the ride was significantly more cramped than we anticipated or desired. They ordered a seven passenger vehicle.” Clearly the head manager was only willing to consider a single point that was convenient for him and was unwilling to consider additional factors. The head manager sharply responded “No…it’s a seven passenger vehicle. I was close enough to hear and see the interaction of the worker asking if a credit was possible. The kind worker went and asked who I presume was the head manager if a credit was possible. It was clear that there wasn’t an alternative vehicle that could be acquired, so I asked if any sort of credit could be given for having to go with a smaller vehicle. However, there were five of us with five carry-on suitcases and five full backpacks. Without luggage, this wouldn’t have been as much of an issue. Upon arrival, I was told this was the largest vehicle they had. Simply put, we rented a van but received a Dodge Journey SUV. In retrospect, I wish I would have not gone with this company. Pros: The two staff members who assisted in the check-in process were kind and helpful.Ĭons: I saw other poor reviews but chose to ignore them.
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